- Scope of Policy: This policy applies to all data collected via our website, mobile app, and customer interactions (e.g., orders, support queries), governing how we handle personal information of users worldwide.
- Information We Collect: We gather personal data you provide, including name, email, shipping/billing address, phone number, and payment details, to process orders and deliver services.
- Non-Personal Data: We collect non-identifiable data (browser type, IP address, browsing history) via cookies to analyze website traffic and improve user experience.
- Purpose of Data Use: Personal data is used for order processing, shipping notifications, customer support, and sending service-related updates (e.g., delivery status).
- Marketing Communications: We send promotional emails (e.g., new collections, discounts) only if you opt in. Unsubscribe via the link in each email or contact [email protected].
- Data Sharing with Third Parties: We do not sell personal data. We share it only with trusted partners (payment processors, carriers) to fulfill orders, ensuring they comply with privacy laws.
- Third-Party Links: Our website may include links to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices—review their policies before sharing data.
- Cookie Policy: Essential cookies enable website functionality (e.g., cart management); non-essential cookies (e.g., for marketing) can be disabled via your browser settings.
- Data Security Measures: We use encryption (SSL), secure servers, and access controls to protect data from unauthorized access, loss, or theft.
- Data Retention: We store personal data only as long as needed (e.g., order history for 3 years post-purchase) or as required by Hong Kong law.
- User Access to Data: You may request a copy of your stored data (e.g., order records) by emailing [email protected] with your account details.
- Data Correction Rights: To update incorrect data (e.g., changed address), log into your account or contact [email protected]—we will verify and adjust within 3 business days.
- Data Deletion Requests: You can request data deletion (where legally permitted) via [email protected]. We will confirm deletion within 7 business days, excluding data required for legal compliance.
- International Data Transfer: As a global retailer, data may be transferred outside Hong Kong. We ensure recipients adhere to equivalent privacy standards (e.g., GDPR for EU users).
- Children’s Privacy: Our services are not for users under 13. We do not intentionally collect children’s data; if found, we will delete it immediately upon notification.
- Privacy Policy Updates: We may revise this policy periodically. Updates are posted on our website, and registered users are notified via email—continued use signifies acceptance.
- Breach Notification: In case of a data breach, we will notify affected users within 72 hours (per global standards) via email, explaining actions taken to mitigate risks.
- Contact for Privacy Queries: For questions about data handling, cookie settings, or policy clarifications, email [email protected]. We respond within 2 business days (excluding Hong Kong public holidays).