- Eligibility Period for Returns: We accept returns of unused, undamaged women’s business attire and dresses within 14 calendar days of the delivery date. To confirm your delivery date, refer to the tracking information or delivery confirmation email. Returns requested after this period will be automatically rejected—contact [email protected] if you have exceptional circumstances (e.g., international shipping delays) for a case-by-case review.
- Condition Requirements for Returnable Items: For an item to qualify for return, it must meet the following criteria:
- Unworn and unwashed, with no signs of wear (e.g., makeup stains, fabric snags, altered hems).
- All original tags, labels, and packaging intact (including garment bags, size tags, and brand hangtags).
- Accessories included with the item (e.g., belts for dresses, extra buttons for blazers) must be returned in their original condition.
Items that fail to meet these standards will be sent back to you without processing a refund.
- Non-Returnable Items: Certain products are excluded from our return policy due to hygiene, customization, or product nature:
- Final-sale items (clearly marked with “Final Sale” on the product page and checkout summary).
- Customized or made-to-order items (e.g., dresses with personalized embroidery, tailored business suits with specific measurements).
- Intimate apparel (if applicable, such as undershirts included with suits) that has been removed from its sealed packaging.
Contact [email protected] before purchasing if you are unsure whether an item is returnable.
- Initiating a Return Request: To start a return, follow these steps:
Do not ship items without an RA number—packages received without this number will be held unprocessed, and we will not be liable for lost or misplaced items.
- Send an email to [email protected] with your order number, the name of the item(s) to return, and a brief reason for the return (e.g., size mismatch, style change).
- Include clear photos of the item(s) (front, back, and tags) to verify their condition—this helps expedite the approval process.
- We will review your request within 2 business days. If approved, you will receive a Return Authorization (RA) number and a pre-filled return shipping label (for qualifying cases) via email.
- Return Shipping Responsibility:
- If the return is due to our error (e.g., wrong size shipped, defective item, incorrect style), we will provide a prepaid return shipping label and cover all associated costs.
- For returns due to customer preferences (e.g., size mismatch, change of mind), you are responsible for paying return shipping fees. We recommend using a trackable shipping method (e.g., DHL, FedEx) to avoid losing the package—keep the tracking number for reference and share it with [email protected] after shipping.
We are not liable for return packages lost or damaged during transit; insurance for high-value items (e.g., silk dresses, tailored blazers) is recommended.
- Processing Time for Returned Packages: Once we receive your return package at our Hong Kong warehouse, we will inspect the item(s) within 3–5 business days. You will receive an email notification once the inspection is complete, informing you whether the return is approved or rejected.
If rejected, we will explain the reason (e.g., damaged fabric, missing tags) and arrange to ship the item back to you—you will be responsible for any shipping fees incurred for this return.
- Refund Processing Details:
- Approved refunds will be credited to your original payment method (e.g., credit card, PayPal) within 7–10 business days of inspection approval.
- The refund amount will include the full purchase price of the item(s) but exclude the original shipping cost (unless the return is due to our error).
- Note that refund processing times may vary slightly depending on your payment provider—contact your bank or payment service if the refund does not appear within the stated timeframe.
For store credit requests (instead of a monetary refund), notify [email protected] when initiating your return—store credit will be issued immediately upon inspection approval and has no expiration date.
- Handling Defective or Damaged Items: If you receive a defective or damaged item (e.g., broken zippers, torn seams, fabric defects), notify us at [email protected] within 7 days of delivery. Include detailed photos or videos of the defect, along with your order number and item name.
We will offer one of the following solutions at no cost to you:
- A full refund to your original payment method.
- A replacement item (if in stock) with free shipping both ways.
- Store credit for the item’s value (plus 10% extra as a goodwill gesture).
Do not attempt to repair the item yourself, as this may void your eligibility for a refund or replacement.
- Size Mismatch and Exchange Options: If you receive an item that does not fit (due to size selection error), you may request an exchange for a different size (if available) instead of a refund. To request an exchange:
- Follow the standard return initiation process (email [email protected] with order details).
- Specify the desired size in your request—we will confirm availability within 2 business days.
- Ship the original item back to us (you cover return shipping), and once inspected, we will ship the new size to you with free standard shipping.
If the desired size is out of stock, we will offer a full refund or store credit as an alternative.
- International Return Considerations: For international returns:
- Customs fees or duties incurred when returning items to our Hong Kong warehouse are your responsibility—we recommend declaring the package as “Returned Merchandise” to potentially reduce or avoid these fees.
- International return shipping may take 2–4 weeks to reach our warehouse—we will not begin inspection until the package is received.
- Contact [email protected] for our warehouse address and any required customs documentation to ensure smooth delivery.
- Return Status Tracking: To check the status of your return, email [email protected] with your RA number and order number. We will provide updates on whether the package has been received, is under inspection, or if a refund has been processed. You can also track the return shipment using the tracking number provided by your chosen carrier.
- Changes to Customized or Made-to-Order Items: Customized or made-to-order women’s business attire and dresses (e.g., personalized necklines, custom lengths) cannot be returned or exchanged unless they are defective. Before placing a customized order, review all details carefully—contact [email protected] if you need assistance with customization options to avoid errors.
- Return of Gift Purchases: If you received an item as a gift and wish to return it, you must provide the original order number (from the gift giver) and your contact information. Approved returns for gifts will be issued as store credit to the email address you provide—monetary refunds will be sent to the original purchaser.
- Contact for Return Inquiries: For any questions or issues related to returns (e.g., RA number not received, refund delays, inspection status), email [email protected]. We aim to respond to all return-related inquiries within 2 business days (excluding Hong Kong public holidays) and will work to resolve your concern efficiently.