- Eligibility & Account Responsibility: By using our services, you confirm you are at least 18 years old (or have parental/guardian consent) and agree to maintain accurate account information. You are liable for all activities linked to your account, including unauthorized use—notify us immediately at [email protected] if you suspect a breach.
- Order Placement & Confirmation: Orders are considered valid only after we send a confirmation email (typically within 24 hours of payment). We reserve the right to reject orders due to stock errors, pricing mistakes, or suspected fraud, and will notify you promptly with a full refund if this occurs.
- Pricing & Payment: All prices are displayed in USD (unless stated otherwise) and exclude taxes, customs duties, and shipping fees. We accept major credit cards (Visa, Mastercard), PayPal, and Apple Pay—payments are processed securely via encrypted systems. We are not responsible for delays or losses caused by payment provider errors; contact your provider first for payment-related issues.
- Stock & Availability: Product availability is updated in real time on our website, but occasional discrepancies may arise (e.g., sudden stockouts). If an item you purchased is unavailable, we will email you within 3 business days to offer a refund, replacement (if applicable), or backorder option with a confirmed delivery date.
- Shipping & Delivery: We ship to over 120 countries worldwide. Standard shipping takes 7–14 business days, while express shipping (3–5 business days) is available for an additional fee. Delivery times exclude customs clearance delays, which are beyond our control. A tracking number will be sent to your email once your order ships—contact [email protected] if tracking information is missing after 5 business days.
- Customs & Duties: You are solely responsible for all customs fees, import duties, or taxes imposed by your country. We do not collect these fees at checkout; contact your local customs office for cost estimates before ordering.
- Returns & Refunds: Items may be returned within 14 days of delivery, provided they are unused, unwashed, and in original packaging with tags intact. Personalized or final-sale items (marked clearly on the product page) are non-returnable. To start a return, email [email protected] with your order number and photos of the item—we will provide a return authorization (RA) number and shipping instructions. Return shipping costs are your responsibility unless the item is defective or we sent the wrong product. Refunds are processed within 7–10 business days of receiving the returned item and will be credited to your original payment method.
- Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, notify us at [email protected] within 7 days of delivery, including photos of the issue and your order number. We will cover all return shipping costs and offer a full refund, replacement, or store credit (your choice).
- Product Descriptions & Sizing: We strive to provide accurate product descriptions, including fabric details, colors, and sizing information. However, minor color variations may occur due to screen display differences. Refer to our size guide (available on each product page) before ordering—if you need additional sizing help, contact [email protected]. We do not accept returns due to sizing errors unless we provided incorrect size information.
- Intellectual Property: All content on our website (logos, product images, text, designs) is the property of EASY RESOLVE LIMITED. Unauthorized reproduction, distribution, or use of this content is prohibited and may result in legal action.
- Service Modifications: We may update or discontinue services (e.g., shipping methods, payment options) temporarily or permanently. Major changes will be posted on our website and emailed to registered users at least 7 days in advance.
- Limitation of Liability: We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, missed events) arising from order delays, product issues, or service interruptions. Our total liability is limited to the purchase price of the affected item(s).
- Governing Law: These terms are governed by the laws of Hong Kong Special Administrative Region. Any disputes arising from these terms will be resolved through negotiation first; if unresolved, they will be submitted to the courts of Hong Kong for final judgment.
- Contact & Communication: For all inquiries (orders, returns, support), email us at [email protected]. We aim to respond to all emails within 2 business days (excluding weekends and Hong Kong public holidays).